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Terms & Conditions

Terms and conditions for online orders

The following Terms and Conditions apply only to orders placed via the Sterling Home website.      They do not affect your statutory rights. Your continued use of this website constitutes your agreement to be bound by these terms and conditions which shall also govern all transactions on the website or over the telephone to the exclusion of any other terms and conditions.

Sterling Home ("Sterling Home", "we", or "us"), the trading name of Sterling Furniture Group LTD reserves the right to change these terms and conditions from time to time without notice to you and any changes will take effect on the day they are posted. Any such changes will be posted on this section of the website and your continued use of the website constitutes your agreement to be bound by the prevailing terms and conditions. You will be requested to read and accept these terms and conditions every time you place an order. For this reason, we encourage you to review them whenever you use this website to ensure that you are familiar with the latest terms and conditions. We also recommend to all our customers to print and retain a copy of the terms and conditions for future reference. Before you place an order, if you have any questions relating to these terms and conditions please contact our Online team by email or call us for further assistance.

Terms and conditions for the sale of goods online

  1. Definitions
  2. Placing an order online
  3. Purchase of products
  4. Cooling Off Period (applicable to online orders only)

Terms and conditions of Use of the Website

  1. Intellectual property rights
  2. Disclaimer
  3. Pricing policy
  4. Other applicable terms
  5. Accessing the website
  6. Website content
  7. Acceptable use
  8. Your information
  9. Disclaimer of liability for third-party materials
  10. Voucher/discount codes
  11. Financial Services Ombudsman
  12. Jurisdiction
  13. Contact us

Terms and conditions for the sale of goods online and telephone orders


  1. Definitions

In these Terms, when the following words with capital letters are used, this is what they will mean:

"We": Sterling Home.

"Us": You, the individual who is purchasing Goods from our Website, and Us, Sterling Home.

"Bespoke Items" and "Made to Measure Items": Goods which are made-to-measure or made to your specifications, custom-made or made-to-measure, or otherwise customised or personalised.

"Contract": the contract for the purchase and sale of the Goods through the Website.

"Goods": any products which we make available for sale through the Website.

"Event(s) Outside Our Control": any act or event beyond our reasonable control which may inhibit or prevent production or delivery of Goods. These acts and events may include, without limitation, third party industrial action including strikes, lock-outs or other industrial action; civil action including civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, natural disasters, failure of public or private telecommunications networks; and inability to use the railways, shipping, aircraft, motor transport or other means of public or private transport.

"Order": an order for Goods which you submit to us through the Website using our online ordering system.

"Terms": The Sterling Home Terms and Conditions of sale.


  1. Placing an order online

The following Terms apply to any Order that you place through our Website. By placing your Order online at, you will be accepting these Terms. If you do not accept the Terms, you will not be able to order any Goods through our Website. Please read the Terms carefully before purchasing as by making a payment online you will be agreeing to and accepting these Terms.

Conditions of use: To place an Order through our Website, you must be both a consumer and over the age of 18. To purchase Goods on behalf of a business, please contact us.

Your obligation: When you have placed your Order by clicking on ‘'Pay’ button within Checkout you will be under an obligation to pay for the Goods (or, if you have selected the Interest Free Credit payment option, the applicable deposit for the Goods) at the time the Order is placed.

Our Contract: If we accept your Order, these Terms will form the basis of the Contract between us. Please see section 3 below that tells you more about the Contract between us. You should print a copy of these Terms otherwise save them for future reference. We suggest you also keep a copy of the Order Confirmation Email.

Accuracy of Order Information: It is your responsibility to ensure that you input and submit your Order correctly and accurately, including providing any and all additional information pertaining to your Order. You will have the opportunity to correct errors before placing the Order and an Order Summary (with details of the Goods and the total price inclusive of taxes and all delivery charges and other costs will be displayed directly before you pay for your Order, at which point your order will be considered placed. Please note that we are not responsible for any errors you make when you input and submit, and effectively place your Order.


  1. Purchase of products

Creating the Contract

3.1 After you have submitted your Order you are offering to buy those Goods from us. We will send you an order acknowledgement email shortly after you place your order. Please note that this email is an acknowledgement and not acceptance of your order. You should note that:

- We are not obliged to accept your Order; and

- No contract exists between us for those Goods at this stage.

3.2 We reserve the right to decline all or part of any Order for any reason. This might be because for example, the Goods are not in stock or are no longer available or because of a pricing error on the Website. If we decline all or part of your Order, we will contact you with additional information and will not process your order We will refund the full amount of your payment if you do not wish to order alternative Goods from us or; in the case of a pricing error, order the Goods at the correct price.

3.3 If we do cancel your order we will notify you by email and will refund to you any sum paid by you to us in respect of the contract as soon as possible, and in any event within 30 days of the cancellation of your order.

3.4 The creation of the contract between you and us will take place upon the successful delivery or collection of any part of your order unless we have notified you that we do not accept your order as outlined in 1.2.

3.5 It is recommended that you retain all emails relating to your order.

3.6 The details of your specific order are filed by us. Should you want any information regarding your order you may contact us.

3.7 If you want to make any changes to your order, e-mail us or call us for further assistance. Please note that when products are ordered at different times we cannot guarantee colour matching due to variations between batches. Changing an order may cause a delay with your delivery time and may alter the price you have been quoted.


3.1.1. Our Goods

3.1.1a Images (including photographs and videos) of Goods displayed on our Website are for illustrative purposes only. They may not be representative of the actual size of the Goods. Also, we cannot guarantee that the way your computer displays colours will accurately reflect the colours of the Goods. The product pictures represented onsite are a guideline to what the product is but the actual product that you select based on options will be summarised on the product detail page and this will be detailed within the Shopping Basket, prior to purchase.

3.1.1b For the purpose of the Contract, the quantity, quality, description and any specifications of the Goods will be described in the Order Confirmation Email.

3.1.1c We reserve the right to alter the Goods or any relative specifications (whether or not these specifications were submitted by you when you placed your Order at any time, if we are required to do so by law. If this happens, we will notify you as soon as possible. We will not process your Order until you have confirmed your wish to proceed.

3.1.1d As a consumer, you have legal rights in relation to Goods that are faulty or not as described. Contact your Citizens' Advice Bureau or Trading Standards Office for more information. These Terms do not affect your legal rights. A manufacturer's guarantee also applies to some of the Goods we sell. Please ask for full details of any manufacturer’s guarantee.

3.1.1e. Specific online offers

We may, on occasion, make special online discounts and promotional offers. These discounts and offers may be subject to their own specific terms and conditions stated on the Website as well as these Terms.

3.1.3. Payment

3.1.3a Prices on our Website are given in pounds sterling. Prices include VAT and any other applicable taxes. We will do what we reasonably can to ensure that the prices stated on the Website are accurate and up to date. In the event of any pricing errors, you will be notified by email or telephone and we will give you the opportunity to re-confirm your Order at the correct price.

3.1.3b Your chosen payment type, (Debit card, credit card, or Paypal) will be charged when you submit your order at the final stage of the checkout whether you are paying in full or have only chosen to pay a deposit. This includes deposits prior to the finance application if chosen and therefore regardless of the finance applications loan decision.

3.1.3c Depending on how you choose to pay, your payment may be subject to validation checks and/or third-party authorisations.

3.1.3d We reserve the right to decline all or part of any payment for whatever reason and should this occur we will contact you with these details.

3.1.3e If, however, we display an inaccurate price which could reasonably have been recognised as a pricing error, we do not have to provide the Goods to you at the incorrect price if the pricing error is obvious and could reasonably have been recognised as a pricing error, even if the Contract has been concluded.

3.1.3f Interest-Free Credit is provided by Novuna Personal Finance, an organisation authorised and regulated by the Financial Conduct Authority. Sterling Home is a credit broker, not a lender. Interest Free Credit is available on the purchase of selected Goods over £350  as long as the Goods are delivered to your billing address. If you wish to pay for your Goods by Interest-Free Credit you should select ‘Apply for interest-free credit’  from the payment options listed on the Checkout screen. You will be presented with the option to select your preferred payment terms and deposit amount; If you wish to proceed, you must pay the deposit at this stage in accordance with section 3.1.3a to 3.1.3f. You will then be emailed a finance application. You should note that the credit application is subject to Novuna’s terms and conditions, and it will be assessed and processed by Novuna; If your credit application is approved, you will receive an email from Novuna advising you of how to download the Novuna Consumer Finance agreement. Please read this carefully checking that all the details are correct. If you wish to proceed you should follow Novuna’s instructions for signing and returning the finance agreement to them;

3.1.3.f You should note that we will not allocate or order the Goods to your Order until Novuna have confirmed to us that your credit agreement has been finalised. If the Goods are not available at the time, we will contact you to let you know. If we are unable to accept the Order, we will refund the deposit that you have paid.

3.1.3g Interest-free credit payments will begin approximately 28 days after delivery, but the credit provider may change Direct Debit dates once the first payment date has been received.

3.1.3h All prices and charges on this website are quoted in UK pounds. Prices include VAT unless otherwise stated but exclude delivery charges.

3.1.3i If we discover an error in the quoted price of goods that you have ordered, then we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling the order. If we are unable to contact you we will treat the order as cancelled and you will receive a full refund.

3.1.4. Security and Clearing

3.1.4a All credit and debit card payments that are made on our website are protected by a secure connection. This secure connection ensures that your credit and debit card is encrypted prior to transfer to the bank for authorisation.

3.1.4b As an additional security measure, no credit or debit card details submitted online are stored directly by us once your order has been processed.

3.1.5. Delivery of goods to you/Collection of the goods by you

3.1.5a We will deliver the goods you have ordered to the address you give us for delivery at the time you place your order.

3.1.5b We aim to deliver your furniture within the time quoted on our website when you place your order unless the delivery postcode is located outside the Scotland mainland, more than 30 miles from any of our Sterling Home stores or in any of the following postcodes:

KW1,KW15, KW16, KW17, DG1, DG2, DG3, DG4, DG5, DG6 DG7, DG8, DG9, DG10, DG11, DG12, DG13, DG14, DG15, DG16, IV1, IV2, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV50, IV51, IV52, IV53, IV54, IV55, IV56, KW1, KW2, KW3, KW4, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, PA34,PA38, PA39, PA40, PA19,  PA20, PH21, PH22, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA65, PA66, PA67, PA68, PA70, PA71, PA72, PA73, PA73, PA74, PA75,PA76, PA77, PA78, ZE1, ZE2, ZE3, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9

When delivering to these postcodes, Scottish islands or England, Ireland & Wales, we will be in touch with you to agree the necessary extra delivery charges. If you do not wish to proceed we will of course process a full refund.  In addition, we estimate an additional 1-2 weeks will be added to the originally quoted delivery time.

Please note, all delivery dates and lead times quoted are given in good faith and are approximate at the time of placing your order based on the estimated length of time that we believe we can deliver the order to you based on stock levels and/or delivery times provided to us from our suppliers and are supplied in good faith and may be affected by delays that are beyond our control and therefore we cannot accept responsibility for any consequential loss. . As such variations may occur. Where multiple items have been ordered, we will endeavour to deliver them all together before the longest delivery time quoted, unless a split delivery is specifically requested. A requested split delivery will be subject to a further delivery charge. If the circumstances of your order change, we will contact you.


3.1.5c Once your complete order has been received into the Sterling Home distribution centre, you will be contacted to arrange a delivery. As our limited storage facilities are for transit purposes only, we will endeavour to deliver your order to you as swiftly as possible and usually no later than 7 days after it becomes available and you accept delivery of your order on this basis

3.1.5d Our storage facilities are limited and for transit purposes only. We do not have the storage space to store items for period of time. If you are unable to take delivery of your order within 7 days after it becomes available, a weekly storage charge will apply and you accept delivery of your order on this basis.

3.1.5e You will become the owner of the goods at the time of delivery/collection provided we have received payment in full.

3.1.5f Where applicable, one of our expert Premium Delivery teams will carefully install your new furniture in your home, exactly where you want it (subject to access). Please make sure that the areas you want the furniture placed is cleared. They will then remove all wrappings and packaging and dispose of them for you. Items that require customer self-assembly and/or installation are indicated on the product detail page. Although, you may not be able to assemble the product immediately, please fully check the product and in the unlikely event of any product being damaged or parts missing, please advise within 72 hours of delivery.

3.1.5g To make sure you are completely satisfied with your furniture the delivery team will ask you to sign for your furniture after is has been installed.

3.1.5h All deliveries will be pre-booked and must be signed for. If you are out when our delivery team arrives, they will leave a card with a contact number for you to call them and arrange a delivery at a future date. Please note that there will be an additional charge for failed delivery where the failure to deliver is no fault of Sterling Home, or where less than 48 hours notice is given of a customer cancellation.

3.1.6. Access to the destination room

3.1.6a Delivery of large or irregularly shaped furniture can be difficult in some homes. Our delivery teams are trained to install your furniture successfully, but it is your responsibility to ensure easy access to the room of your choice. Before placing an order, please measure carefully to ensure that your furniture will fit into the room it’s intended for and that it will also fit through any passages, access gates, stairwells, landings and internal doors.. Prior to your delivery, please ensure the route is clear and free from obstructions such as pictures and ornaments.

3.1.6b Should you have any concerns over access, then please note them on the comments box on your order or contact us by email or call for further assistance.

3.1.6c Please note that there will be an additional charge for failed delivery; where the failure to deliver is no fault of Sterling Home, or where less than 48 hours’ notice is given of a customer cancellation.

3.1.7. Cooling Off Period (applicable to online orders only)

3.1.7a Under the Consumer Rights Act of 2015, you are entitled to cancel your distance selling contract, but only if you exercise this right no longer than 14 days after the day on which goods are received. This is the statutory cooling off period. After this period has expired there is no right to cancel. Item(s) cannot be returned or cancelled after the 14-day cooling off period unless the item is confirmed as being defective.


The 14 days cooling offer period is an opportunity to help you to inspect the goods and to verify your choice without the benefit of seeing the furniture in-store prior to purchase. As such it is not a period where you can or should make normal use of the furniture, the furniture must be ‘as new’ condition. We may require an additional payment from you to reflect the deterioration in the condition of the furniture since it has been in your home and to reflect that the item will be ‘returned stock’. The payment will be evaluated on a case by case basis and will be advised at point of cancellation.


3.1.7b. Under UK law, the statutory cooling-off period has certain exclusions:

  1. Bespoke items. These are goods tat have been ordered to the particular specifications of a customer.
  2. Pillows or mattress protectors that have been taken out of their sealed packaging.

iii. Mattresses or divans beds that have been used.

  1. Self-assembly items that have been damaged during assembly.
  2. Semi-fitted wardrobes assembled by us will warrant a variable cancellation charge on a case-by-case basis.

3.1.7c In order to exercise the right to cancel, you must inform us in writing via email including your order number as part of your correspondence. We will email you to confirm we have received your cancellation. Your Cancellation is effective from the date you send us the email or post the letter to us.

3.1.7d If you decide to cancel after receipt of the item(s), it is your responsibility to return the goods to us at your own cost and in new condition. You are the owner of the furniture once it has been delivered to you. Failure to take reasonable care of the Goods may result in a claim against you. To minimise this risk, please ensure that you pack the Goods appropriately when you return them to us to prevent any damage during transportation. Alternatively, we do offer a collection service if you are unable to return your items. We charge a collection fee on a case by case quote based on product type, number of goods and location of collection.


This must be done within 14 days of notification of your decision to cancel the contract.


3.1.7e If you cancel the Contract we will:

3.1.7 i Refund the price you paid for the Goods. Note that we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by you handling them in a way which would not be permitted in one of our stores or if the returned Goods have not been looked after by you with reasonable care and are not in the condition that they were in when they were delivered to you, we reserve the right to deduct from your refund any loss of value to the goods as a result of your use or damage.

3.1.7 ii Make any refund in the same form of payment you originally used for the purchase of the Goods and within 30 days of the valid cancellation of contract. Refunds will be made to a credit or debit card or PayPal may take up to 7 (seven) working days depending on your bank. For further clarification on timings, please contact your card issuer.


3.1.8. Damaged or Defective Goods

Every effort will be made to ensure that the goods you have ordered arrive undamaged and without defect.

However, if the goods are found to be either damaged or defective at the time of delivery, you have the right to request for the goods to be rejected. Alternatively, you can request to keep the goods.


3.1.8a Keep the goods

  • i. If the furniture is useable, despite the damage, we may be happy for you to use it. This will be decided on a case-by-case basis.
  • ii. The Sterling Home delivery team will email customer service (if appropriate) to record the problem by sending photographs and a brief description.
  • iii. This will be logged against your order number, and assessed for necessary further action.
  • iv. A member of our customer service team will contact you to arrange a technician to visit and repair the problem to manufacturing standards. If he/she is unable to resolve the matter on the first visit and parts are required, we will endeavour to source them as quickly as possible.

3.1.8c After Delivery: If the pre-existing fault or damage is discovered after delivery, you should contact us as soon as you notice the defect, or at the latest within 30 days of delivery of the goods.

  • i. A member of our team will then contact you to arrange a technician to visit and inspect the goods and discuss your options which may include returning the goods or repairing the problem to manufacturing standards, generally within 14 days. If he/she is unable to resolve the matter on the first visit and parts are required, we will endeavour to source them as quickly as possible.

3.1.9 Non-acceptance of an order by Sterling Home

3.1.9a We reserve the right not to accept any Order request if:

3.1.9b we have insufficient stock to deliver the goods you have ordered;

3.1.9c we do not deliver to your area.

3.1.9d one or more of the Goods ordered was incorrectly described or priced on the website;

3.1.9e the Goods are withdrawn by the manufacturer or by order of any governmental authority

3.1.9f the payment transaction is not authorised; or

3.1.9g you have not complied with the provisions of terms 2 and 3 of these terms and conditions.

3.1.9h If we do reject your order we will notify you by email and will refund to you any sum paid by you to us in respect of the order as soon as possible, and in any event within 30 days of the cancellation of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

3.1.10. Stock Levels

3.1.10a As far as reasonably possible all products featured to buy on the website are either in stock and available at the time of ordering, or are produced to order with the anticipated lead-time published on site

3.1.10b If any item is out of stock we will notify you and proceed in terms of paragraph 8.1or 8.2 as appropriate.

3.1.11. Guardsman

3.1.11a If you have purchased a Guardsman Protection plan, this is subject to the full terms and conditions outlined in the Guardsman leaflet and policy document.

3.1.11b If you have not purchased a Guardsman Protection plan, Sterling Home cannot be held responsible once delivery has taken place for any accidental damage, spillage or staining as outlined in the Guardsman literature.

3.1.12. Unforeseen Circumstances

While every effort is made to meet our customers' demands, cancellations or variations may be necessary as a result of an Act of God, war, strike, lockout, labour dispute, fire, flood, drought, or other causes beyond our reasonable control.

3.1.13. Complaints and Remarks

13.1 If you have a complaint or a particular remark to make please do not hesitate to contact us immediately by telephone or email, the details of which are contained under the "Contact Us" page.

13.2 Any complaint will be dealt with fairly, effectively and confidentially. Your statutory rights as a consumer are unaffected.


3.1.14. Contractual Capacity

3.1.14a In order to be eligible to enter into a contract with us to purchase goods through the website you must:-

3.1.14b provide the required information including your real name, payment details including your card address; your delivery address if different from your card address; email address and telephone number;

3.1.14c be over the age of 18.


3.1.15 Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these terms and conditions will not be affected.


3.1.16. Law

These terms and conditions shall be governed by and construed in accordance with Scottish law and you hereby agree to be subject to the non-exclusive jurisdiction of the Courts of Scotland.  All contracts are concluded in English.


3.1.17 Data Protection and Privacy

Information you provide to us remains confidential. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with current Data Protection legislation. We collect information about you for two reasons: firstly, to process your order and, secondly, to provide you with the best possible service. You specifically authorise us to transmit information to or to obtain information about you from third parties (including, but not limited to, your debit or credit card number), to authenticate your identity, to validate your debit or credit card and to authorise the transaction. You acknowledge that you consent to the processing of such information.


3.1.18. Other Important legal terms

3.1.18 i We will not be responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract which are caused by an Event Outside Our Control. If an Event Outside Our Control takes place that affects our Contract with you we will contact you as soon as reasonably possible to notify you. Please note our obligations under a Contract will be suspended for the duration of the Event Outside Our Control.


3.1.18 ii Each section of these Terms operates separately. If any of these sections (or any part of any section) is found by any court or relevant authority to be unlawful or unenforceable, the other sections (or part of the section in question) shall not be affected and shall remain in full force and effect. If any section of these Terms is found to be unlawful or unenforceable but would be lawful and enforceable if some part of the section were deleted, the section in question shall apply with such deletion as may be necessary to make it lawful and enforceable.


3.1.18 iii If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will do so only in writing, but that will not mean that we automatically waive any later default by you.


3.1.18 iiii We may perform any of our obligations or exercise any of our rights under the Contract ourselves or where applicable, through any other persons (legal or otherwise) or entities.


3.1.18 v We may transfer our rights and obligation under a Contract to another organisation but this will not affect your rights or our obligations under these Terms. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing to such a transfer.


3.1.19. Entire Agreement

These terms and conditions together with our current website prices, delivery details, contact details and Privacy Policy set out the whole of our agreement relating to the supply of goods to you by us. Neither Sterling Home nor you may alter the terms of any agreement without the agreement in writing of the other.


Terms and conditions of Use of the Website

  1. Intellectual property rights

The content of this Website is © Sterling Home  (or its third-party licensors). You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us (or our licensors). You may not copy, reproduce, change, modify, license, transmit or sell any material or content contained herein and you are permitted to use this material only as expressly authorised by us (or our licensors). All such rights are reserved.

You are permitted to print a single copy of, or download any part of, any pages(s) of the Website for your personal use. You may inform others about content on the Website.

You must not modify in any way any copies, paper or digital, of any materials you have printed, or downloaded. Illustrations, photographs, video, audio sequences and graphics may not be detached from any accompanying text.

You must acknowledge Sterling Home  and any identified contributors as the authors of content on the Website.

You must not use the Website or any part of it for commercial purposes without obtaining a licence to do so from us or our licensors.


  1. Disclaimer

Sterling Home is providing this Website on an "as is" basis and makes no representations or warranties of any kind, whether express or implied, in relation to this Website or its contents and disclaims all such representations and warranties. In addition, Sterling Home makes no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information on this Website. The information contained in this Website may contain technical inaccuracies or typographical errors. All liability of Sterling Home howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

Neither Sterling Home nor any of its directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this Website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Sterling Home accepts no liability for any information or content contained in external third party websites which link to or from this Website.

Notwithstanding the foregoing, none of these exclusions and limitations are intended to limit any rights you may have as a consumer, under local or other statutory rights nor in any way to exclude or limit our liability to you, for death or personal injury resulting from our negligence or that of our employees and/or agents.

Nothing in the Terms of Use of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by Scottish Law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Website or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, derelict (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:


  1. 11.3.1 use of, or inability to use, the Website; or
  2. 11.3.2 use of or reliance on any content displayed on the Website.


Please note that we only provide the Website for private use. By using the Website you agree not to use it for any commercial or business purposes, and acknowledge that Sterling Home is not responsible for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Additionally, we are not liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other harmful material that may infect your computer equipment, programmes, data or other proprietary material as a result of your use of the Website or your downloading of any content on the Website, or on any linked website.


  1. Pricing policy

Sterling Home  follows the latest CTSI Guidance for traders on pricing practices.

Unless otherwise stated, Was price reductions compare to prices which were offered both online and in all of our stores, for a reasonable amount of time, prior to commencement of any sale.

Products compared against an After Sale Price (ASP) will be offered at the higher price, for a reasonable amount of time, immediately following the end of the respective sale.

Some branded product ranges may be compared against the Recommended Retail Price (RRP) provided to us by the manufacturer(s).

Intervening lower prices (e.g.Early Bird offers, Final Reductions, Now Only, Clearance Price) may also apply during the sale event.

Wishlist: By law, we can only sell products at the correct price at the time of your order, not the price when items are added to your wishlist.


  1. Other applicable terms

Our Privacy Policy also apply to your use of the Website. This sets out how we process any personal data collected from you or that you provide to us. By using the Website, you confirm that all data you provide is accurate and consent to such processing of data. Our Privacy Policy also sets our information about the cookies used on the Website.

If you purchase goods from the Website, our terms and conditions of sale will apply to such purchases.


  1. Accessing the website

Our Website is available free of charge and may be accessed on a temporary basis. We reserve the right to change, suspend, withdraw or discontinue any part or all of the Website without notice. We make no guarantee that the Website and its content will always be available without interruption. We will not be liable to you if, our Website is unavailable at any time. You are responsible for arranging access to the Website and ensuring that anyone accessing the website via your internet connection are aware of and comply with these Terms of Use and any other applicable terms and conditions.


  1. Website content

We may update the Website and change any part of its content. We do not guarantee that the Website, and any of its content will be without errors or omissions.


  1. Acceptable use

You must not use the Website in any way that breaches any applicable local, national or international law or regulation.


10.1 You may not, and may not allow anybody else to modify, reverse engineer, decrypt, decompile, circumvent or otherwise interfere with or alter the Website.

10.2 You agree not to use this Website in any way that may cause the Website or access to the Website to be damaged, interrupted or impaired.

10.3 You shall not breach or attempt to breach the security of this Website.

10.4 When interacting with this Website you must not use a false email address, impersonate any other person or entity, or mislead us as to the origin of any electronic communications or content.

10.5 Use of the Website in breach of the Terms of Use may give rise to a claim for damages and may also be a criminal offence.

10.6 The Website is intended exclusively for UK residents and is not intended to be appropriate or available for use in other countries. If you access the Website from another country, you do so at your own risk and take responsibility for complying with any and all applicable local laws.

10.7 The installation of adequate anti-virus software and related security protection to secure your computer systems when using the Website is your responsibility. We will not be responsible for any loss suffered as a result of your failure to secure your computer system.

10.8 You may use the Website only for lawful purposes.

10.9 You agree not to copy, duplicate, reproduce or re-sell any part of the Website in contravention of the provisions these Terms of Use.

10.10 You may not use the Website:

  1. 10.10 i in any way that is unlawful or fraudulent, or has any unlawful or fraudulent intent or effect;
  2. 10.10 ii for the purpose of harming or attempting to harm minors in any way;
  3. 10.10 iii to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or similar solicitation; or
  4. 10.10 iiii to knowingly transmit any data, send or upload any material that contains viruses, worms, Trojan horses, keystroke loggers, time-bombs, spyware, adware or any other harmful programs or similar computer code intended to adversely affect the operation of any computer software or hardware.
  5. Your information


We may collect and use your personal data in accordance with current Data Protection legislation and our Privacy Policy


  1. Disclaimer of liability for third party materials

Certain content, products and services available via the Website may include materials from third parties. We may also provide links to certain third-party websites. However, please note that we are not responsible for accuracy of any third-party content, material or websites and do not warrant, endorse or accept any liability or responsibility for any third-party websites, materials, products or services. Links to other websites are provided as a convenience. You access such websites at your own risk.


  1. Voucher/discount codes

Voucher codes:

Voucher codes are available online at only, this offer is not available in any Sterling Home store. Voucher codes cannot be used in conjunction with any other discount code, offer or promotion. Voucher codes can be used on sale items but is not valid on extra discounts on top of sale prices often denoted by a promotional price label e.g. Early Birds, Extra Sale Discount etc. Voucher codes are non-transferrable.


  1. Financial Services Ombudsman

At Sterling Home we aim to offer our customers complete peace of mind. If you have a query about your credit agreement, or an application which was referred or declined, please contact Novuna Personal Finance.


For any other queries or complaints about the provision of Interest Free Credit please contact Sterling Home. If you are still dissatisfied, you are entitled to contact the Financial Ombudsman Service. Find out about the Financial Ombudsman Service and specific dispute queries at


  1. Governing law and jurisdiction

The Terms of Use shall be governed by and construed in accordance with Scottish law. Disputes arising in connection with this legal notice shall be subject to the non- exclusive jurisdiction of the Scottish courts.


  1. Contact us

The Sterling Home website is operated by:

Sterling Furniture Group Ltd.

76 Moss Road



FK13 6NS

Registered company number: SC054090

VAT number: 271464067

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