Delivery, done properly

We’ve been delivering furniture across Scotland for over 50 years, and these days we cover all of mainland Great Britain. Whether it’s a corner sofa or a set of cushions, here’s how it reaches you.

Our delivery options

The right service is chosen for you based on what you’re ordering. You’ll see it on each product page and at checkout.

Premium Delivery & Installation

For all medium and large furniture

  • Two-person crew from our own delivery team
  • Unwrapped and placed in the room of your choice
  • Assembled for you (except flat-pack and garden furniture)
  • All packaging taken away for recycling
  • A call about an hour before we arrive

When: We’ll contact you to agree a date once your order is ready. We never attempt a premium delivery until you’ve confirmed it.

Standard Delivery

For selected medium-sized furniture and garden products

  • Delivered boxed to your door
  • We’ll arrange a date that suits you
  • Not assembled by our team

When: Lead times are shown on each product page. Our team will be in touch to book the next available date.

Courier Delivery

For homewares and smaller items

  • Sent with one of our trusted courier partners
  • Packed carefully, in recycled materials wherever possible
  • Signature required on delivery

When: Usually 2–4 working days. Deliveries run Monday to Friday, 9am to 6pm.

On the day of your furniture delivery

Put the kettle on. Our crew will take it from here.

  1. We call ahead

    You’ll hear from us around an hour before we arrive, so there’s no waiting by the window all day.

  2. Into the right room

    Tell us where it’s going and we’ll carry it in, unwrap it and put it in place.

  3. Assembled and ready

    Where appropriate, we’ll put everything together for you. Flat-pack and garden furniture are the exceptions.

  4. Nothing left behind

    We take all the packaging away with us for recycling. All that’s left is to sit down.

Your questions, answered

Can’t see what you’re looking for? Our Customer Support Team is happy to help.

Ordering

How long will my order take to arrive?

Estimated delivery times are shown on each product page. We work closely with our suppliers to meet them, though delays can occasionally happen. If you live outside our standard delivery postcodes, your order may take a little longer.

We’ll confirm your exact delivery date once your order is ready to dispatch, and our Customer Support Team will keep you updated throughout.

I’m ordering furniture and homewares together. Will I pay two delivery charges?

No. If your order includes furniture, you’ll only pay the furniture delivery charge. Your homewares are delivered free.

Will my homewares be held back until my furniture is ready?

No. Homeware items are dispatched straight away and usually arrive within 2–4 working days. Your furniture follows on the date we agree with you.

I’ve ordered several furniture items with different lead times. When will they arrive?

We normally deliver all the furniture in your order together, so it will arrive by the latest estimated delivery time.

Can you deliver to a different address from my billing address?

Yes. Simply enter your delivery address at checkout. For two-person furniture deliveries, we’ll also confirm the details with the recipient in advance.

Do you deliver outside the UK?

Not at the moment. We deliver throughout mainland Great Britain.

Do you offer Click & Collect?

Not yet, though it’s something we’re working on.

Before and on the day

How can I check the progress of my order?

We’ll send you regular email updates as your order moves through our system. For an update at any time, give us a call, email us, or use our contact form.

I’m moving home. Can I change my delivery address?

Yes. Please get in touch as soon as possible and we’ll update your order.

Can you take away my old furniture?

We don’t remove old furniture ourselves, but we’ve partnered with Clearabee, who offer a convenient uplift service. You can get a quote and arrange collection directly with them.

Do you assemble garden furniture?

No. Garden furniture arrives boxed, with easy-to-follow self-assembly instructions.

If something’s not right

How do I raise a complaint?

We always aim for the best products and service, but if something hasn’t met your expectations, we want to know. Please see our Complaints Procedure for the details.

Still have a question?

Our Customer Support Team knows our deliveries inside out. Get in touch and we’ll point you in the right direction.

Contact us

Call us

01259 750655

Visit a store

See it, sit on it, and talk delivery with us in person.

Find your nearest store